Shipping policy

All orders are processed within 0 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Most orders are processed within 1 working day but please remember Brick Caps is run by me (Sam), a real life human being. So occasionally it can take me a little while longer to get round to processing your order, although I always try to stay in touch when it's likely to be longer than a couple of days!

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free postage is available for buyers within the UK. These will be sent by Royal Mail 2nd class post which is an untracked service. You will receive a "despatched" notification when I put your order in the post, following that unfortunately I have no access to any other tracking information.

Express postage within the UK is sent by Royal Mail 1st class post (and prioritised for packing). Again this is an untracked service but tends to be about 1 business day quicker than 2nd class.

International Shipping

We offer international shipping worldwide. All international orders are sent by Royal Mail's "International Standard" service which is an untracked service. You will receive a "despatched" notification when I put your order in the post, following that unfortunately I have no access to any other tracking information.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Brick Caps Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. You can also use the chat function on the website to get an update on your order, but as mentioned above, no tracking is available from the point your order goes in the post. Sending via an untracked service helps me keep costs down and allows me to offer free postage in the UK and cheap shipping further afield. 

If you haven’t received your order within 7 days (domestic) or 30 days (international) of receiving your shipping confirmation email, please contact us at orders@brickcaps.com with your name and order number, and we will look into it for you.

My order has not arrived, what happens now?

Domestic (UK) orders: Royal Mail are usually pretty speedy and it generally takes 2-3 days for orders to reach most parts of the UK after they go in the post. Sometimes this can be a little longer, 7-10 days, especially at particularly busy times of year. Royal Mail will not even consider investigating a missing package until 10 days after the expected delivery date. Therefore I cannot consider a package "lost" until 14 days after posting. If your order has not arrived after 14 days I will send out a replacement at that point.

International orders: International post is usually fairly speedy too, depending on which part of the world you live in. However this can be much more variable due to unpredictable customs checks and other factors outside of my control. Therefore I cannot consider a package "lost" until 30 days after posting. If your order has not arrived after 30 days I will send out a replacement at that point.

 

Refunds, returns, and exchanges

Please review our Refund Policy for full details on refunds.

 Last updated: 28th March 2022