Shipping policy

We aim to build and dispatch the majority of orders within 0 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note, these processing times are an estimate and may change due to high order volumes or other unforeseen circumstances.

 

Orders are typically processed on Monday, Wednesday, and Fridays. In general your order will be built and sent the next time we are in the workshop, so if you order on Tuesday evening it will usually be sent the following morning, but if you order on Friday afternoon it won't go in the post until the Monday.

UK Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Three postage options are available for buyers within the UK:

Royal Mail 2nd class post is available for £1.99 or free on orders over £19.00. This is an untracked service. You will receive a "despatched" notification when your order is handed over to Royal Mail, following that we unfortunately have no access to any other tracking information and have no way of answering queries about the progress of your parcel through the postal system.

Royal Mail 24 is available at a cost of £3.99. Royal Mail aim to deliver post sent by this service within 24 hours of receiving the order. Please note this is not a next-day delivery option. Before going in the post your order needs to be built and packaged, please see above. This is an untracked service. You will receive a "despatched" notification when your order is handed over to Royal Mail, following that we unfortunately have no access to any other tracking information and have no way of answering queries about the progress of your parcel through the postal system.

Royal Mail Special Delivery is available for £9.99. Please note this is not a next-day delivery option. Before going in the post your order needs to be built and packaged, please see above. This is a fully tracked service and should reach you the day after posting. 

International Shipping

We offer international shipping worldwide. All international orders are sent by Royal Mail's "International Tracked" service. Delivery times can vary significantly to different parts of the world. For European destinations shipping typically takes 3-5 business days. For the rest of the world shipping typically takes 5-7 business days. 

Your order may be subject to import duties and taxes which are incurred once a shipment reaches your destination country. The customer is responsible for these costs.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. Most orders are sent via untracked services, which means we are unable to provide any further tracking or delivery estimate after dispatch.

My order has not arrived, what happens now?

If you haven’t received your order within 7 days (UK) or 30 days (international) of receiving your shipping confirmation email, please contact us at info@brickcaps.com with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges

Please review our Refund Policy for full details on refunds.

 Last updated: 28th December 2023